Frequently Asked Questions

How does pricing work?

Prices quoted are for a one day event. If you require items for a longer time please contact us for pricing. All items out are charged for time out whether they are used or not.

What do I need to make a reservation?

A 50% deposit is required to secure a reservation and a valid credit card on file for security purposes. This ensures that the items you require will be available on the day of your event.

What if I return rented items late?

Returning equipment and rental items late deprive other customers from the use of those items therefore you will be charged for each additional day until returned.

Do you deliver?

Yes, delivery is available at an extra charge. These charges are for Door to Door service with normal access. Deliveries are made between 8am and 5pm seven days a week. We ask for a 4 hour window for drop off and pick up times. If you require a specific time or after hours delivery an additional fee will be charged. There will be extra charges for stairs, elevators and difficult access. There is no minimum order required for delivery service.

What is my responsibility for merchandise return?

All china, cutlery and serving items should be scraped well or rinsed and repacked in containers they were received in. Linen should be shaken free of food and debris and returned in either totes or linen bags received in. Linens returned in plastic bags will mildew quickly and damages will be charged to customer. Tables and chairs must be knocked down, stacked and ready for pick-up. We charge replacement fees for any missing, broken and damaged items.

Can I cancel or change my order?

We require 48 hours notice prior to delivery or pick-up for any changes or cancellations. This helps to reduce chances of errors from last minute changes. A 50% restocking fee applies to any items reduced or cancelled with less than 48 hours notice. Tents, cooking equipment, staging, dance floors and sinks are subject to 50% cancellation charge if cancelled less than 30 days in advance.

Do your crews set up the equipment?

Our crew sets up and takes down all heavy equipment (tenting, staging, dance floors, etc.). Other items (tables, chairs, linens, china and glassware) are set up and taken down by the client. Tables and chairs can be set up for an additional charge and arrangements must be made prior to delivery and pick-up.

Do you rent tents?

We have a very large inventory of tents available from 10'x10' to 50'x100' and larger combinations as well. Please call for us for pricing. A Salmon's Sales Consultant can meet you at your home or event venue to help you determine what size you need and to determine the specifications for your event. It is our concern that your event be a success, we would be more than happy to share our ideas and expertise with you and/or your committee.